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Mission Statement

The mission of 911Lifeline is to be the face and voice of the 9-1-1 telecommunicator in both the professional and public sectors.  911Lifeline is dedicated to:

  • Providing its members with a forum that promotes the highest standards of professionalism, education, and service
  • Providing its members with a network for peer-to-peer support, mutual assistance, and the exchange of information and ideas
  • Providing assistance to our junior members to help them succeed in their new profession
  • Representing the 9-1-1 telecommunicator by contributing articles, commentary, and analysis to the press, mass media, and professional publications
  • Fostering a positive image, and better understanding of the 9-1-1 telecommunicator by their public safety colleagues, and the general public

  • Seeking and maintaining partnerships with other organizations and groups that benefit the mission of 911Lifeline, while contributing to their own objectives
 
The History of 911Lifeline

911Lifeline was founded in April of 2006.  It began as a forum on Yahoo! Groups for the exchange of information between 9-1-1 telecommunicators. 

Within the first few months it had undergone an explosive growth. Many features were added including an on-line library.  The group enjoyed early recognition for its professional quality, and even received endorsements from several 9-1-1 training companies for being a valuable asset.  But it was soon clear that something more was needed to serve the group's membership. 

Existing organizations such as NENA, and APCO are voices for the 9-1-1 system.   However, their primary focus is on standards, technical operations, and legislative lobbying.  What was missing was representation for the in-the-trenches 9-1-1 professional.  911Lifeline took this opportunity to leverage its resources, including the collective knowledgebase of its members, to begin the transformation from a forum into a national membership organization.

Today, 911Lifeline is the premier representative of the working public safety telecommunicator.  It is fulfilling its mission by offering a wide array of services to its members, the media, and the public.  911Lifeline is proactive in its on-going effort to foster a better understanding and appreciation of the typically anonymous, and often overlooked men and women, who make 9-1-1 work.  However, it has never lost sight of its core values, and remains true to its founding purpose—support of the dedicated professionals of the nation's lifeline.