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Mission Statement

The mission of 911Lifeline is to be the face and voice of the 9-1-1 telecommunicator in both the professional and public sectors.  911Lifeline is dedicated to:

  • Providing its members with a forum that promotes the highest standards of professionalism, education, and service
  • Providing its members with a network for peer-to-peer support, mutual assistance, and the exchange of information and ideas
  • Providing assistance to our junior members to help them succeed in their new profession
  • Representing the 9-1-1 telecommunicator by contributing articles, commentary, and analysis to the press, mass media, and professional publications
  • Fostering a positive image, and better understanding of the 9-1-1 telecommunicator by their public safety colleagues, and the general public

  • Seeking and maintaining partnerships with other organizations and groups that benefit the mission of 911Lifeline, while contributing to their own objectives
 
The History of 911Lifeline

911Lifeline was founded in April of 2006. It began as a forum on Yahoo! Groups for the exchange of information between 9-1-1 telecommunicators. 

Within the first few months it had undergone an explosive growth. Many features were added including an on-line library. The group enjoyed early recognition for its professional quality, and even received endorsements from several 9-1-1 training companies for being a valuable asset. But it was soon clear that something more was needed to serve the group's membership. 

Existing organizations such as APCO and NENA are strong national leaders of the 9-1-1 system. However, they primarily focus on areas such as standards, technical operations, certification, and 9-1-1 related legislation. What was missing was attention to the pragmatic needs of the in-the-trenches 9-1-1 professional.  911Lifeline saw this as an opportunity to leverage its resources, including the collective knowledge of its members, to transform itself from a a simple forum into a national membership organization.

Today, 911Lifeline fulfills its mission by offering a wide array of services to its members, the media, and the public.  911Lifeline is proactive in fostering a better understanding and appreciation of the typically anonymous, and often overlooked, men and women who make 9-1-1 work. 

In April, 2009, 911Lifeline began a new chapter in its evolution when it became a Michigan not-for-profit public corporation. The corporate bylaws preserve 911Lifeline's core values, and remain true to its founding purpose—support of the dedicated professionals of the nation's lifeline. In early 2010, the IRS approved 911Lifeline as a 501(c)(3) tax exempt organization.